This Privacy Policy describes how your personal information is collected, used, and shared by NVL S.r.l.(“NVL”) the data controller, located at Via Napoli 131 80013 Casalnuovo di Napoli (NA) Italy, when you visit or make a purchase from (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about how we use cookies on the Site please see our cookie policy below. For more general information about cookies, and how to disable cookies, visit

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information”. The Site does not collect, store or have access to credit card information. The only checkout method for the Site is PayPal, who is responsible for the collecting and processing your credit card information. More information regarding PayPal, how they use, store and protect your data is available at the following link:

The Site may also use information that you have provided offline that may include your name, phone number, email address, birthdate, postal code and the location and date where this information was collected. We refer to this information as “Offline Data”. This Offline Data has been exclusively collected at Nuvola Store locations via information cards where you have explicitly consented to receive marketing information. These information cards are then sent to NVL S.r.l. Via Napoli 131, Casalnuovo di Napoli, NA 80013, Italy where the information is manually loaded into a private, password protected, secure database that is stored onsite. The physical cards are then stored in a secure environment.

While navigating the Site, you may choose to provide your name and email address in order to receive our Email Newsletter and/or Customized Online Advertising, via MailChimp.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information, Offline Data and user supplied data for the Site’s Email Newsletter and Customized Online Advertising.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;

– Screen our orders for potential risk or fraud; and

– When in line with the preferences you have shared with us, provide you with information or customized online advertising

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Where explicit consent has been given, we also use Device Information, in the form of cookies, to provide you with customized online advertising and/or retargeting using Facebook and/or Google.

If you have provided Offline Data, we use that information exclusively to communicate with you.

Sharing your personal information

NVL acts as a Data Controller, as we determine the purpose and means of processing your Personal Information. We share your Personal Information with third party Data Processors, which process your Personal Information on our behalf, to help us use your Personal Information as described above. We use WordPress to power our online store-you can read more about WordPress and how they use, store and protect your Personal Information here: :

We use MailChimp to communicate you via our Email Newsletter. – you can read more about MailChimp and how they use, store and protect your Personal Information here:

We use Google Analytics to help us understand how our customers use the Site – you can read more about Google and how they use, store and protect your Personal Information here:

You can also opt-out of Google Analytics here:

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Customized online advertising and retargeting

As described above, where explicit consent has been given, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by using the links below:

– Facebook:

– Google:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Alternatively, if you have created an account on the Site, you can edit the information you provided by logging in here:, if you receive our Email Newsletter you can edit the information you have provided to MailChimp or unsubscribe from the Email Newsletter using the links provided in the footer of every newsletter.

Additionally, if you are a European resident we note that the Site will request processing of your information by WordPress in order to fulfill contracts we might have with you if you make an order through the Site, by MailChimp if you have explicitly consented to receive the marketing communications (the Email Newsletter) or to otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. The links above provide more information about WordPress and MailChimp and the protections in place regarding data transferred outside of Europe.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Offline Data, both the physical cards and the entry into the electronic database, will be kept until you ask us to delete and destroy this information. It is necessary to keep these records, as in the future we may need to show proof you have explicitly consented to receive marketing information.

If you have consented to receive marketing information (Email Newsletter), the Personal Information shared with MailChimp will be deleted after 3 years of inactivity.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

NVL S.r.l.
Attn: Privacy Compliance
Via Napoli 131
80013 Casalnuovo di Napoli, NA

Cookie Policy

This Cookie Policy is intended to illustrate the types and categories of cookies, the scope and methods of use of cookies by NVL S.r.l. (“NVL”), data controller, located at Via Napoli 131 80013 Casalnuovo di Napoli (NA) Italy, as well as to provide information to users about actions to reject or delete the cookies on the site: (the “Site”).

As of May 25th 2018 the Site only uses cookies that are necessary for the function of the website. When profiling, advertising and analytic cookies have been activated users will be asked for their explicit consent for their use.

What are cookies?

Cookies consist of portions of code (computer files or partial data files) sent from a server to the user’s Internet browser, automatically stored on your computer by the browser, and automatically sent to the server at each occurrence or subsequent access to the Site. A cookie will typically contain the name of the website from which the cookie comes from, the life span of the cookies (or how long it will remain on the user’s device) and a value, which is usually a unique number generated randomly. When they return, the cookies are sent back to the website of origin (first-party cookies) or another site that recognizes them (third-party cookies). Cookies are useful because they allow a website to recognize the user’s device and have different purposes such as, for example, allow you to navigate between pages efficiently, remembering your favorite website and, in general, improve the browsing experience. They also help to ensure that the advertising content displayed online are more targeted to a user and to his interests.

If you choose to disable cookies, this may affect and/or limit his surfing experience within the Site, for example, you might not be able to visit certain sections of the Site or could not receive personalized information when visiting the Site.

How they work and how you delete cookies?

The operating modes and options to limit or block cookies can be adjusted by changing the settings on your internet browser. The majority of Internet browsers are initially set to accept cookies automatically, but the user can change these settings to block cookies or to be alerted whenever cookies are sent to his device. There are several ways to manage cookies for this purpose, it is necessary to refer to the instruction manual, or the help screen of your browser, to learn how to adjust or change the settings of the same. The user is able to change the default configuration and disable cookies (i.e. block), by setting the security level higher.

Listed below are links that provide information regarding cookie management by the following browsers:





If the user uses different devices to access the site (for example, computer, smartphone, tablet, etc.) the user must ensure that each browser on each device is adjusted to reflect your cookie preferences. To remove cookies from the Internet browser of your smartphone/tablet you should refer to the user device manual.

What types and categories of uses cookies NVL and for what purposes?

The Site uses different types of cookies, each of which has a specific function. The Site uses cookies to make using the Site easier and to better tailor both the site and its products to the interests and needs of users. Cookies can be used to speed up future experiences and user activity on the site. Also, the Site uses cookies to compile anonymous aggregate statistics that allow you to understand how users use the site and to improve the structure and content of the Site.

Below is a list and explanation.

Technical Cookies

Technical cookies include necessary, functional, and analytical cookies. Necessary cookies are essential for the proper operation of the Site and allow users to browse the Site and take advantage of its features (e.g. allow the storage of previous actions, or allow you to save the user’s session and/or performing other activities strictly necessary for the operation of the Site).

Functional cookies allow the Site to remember the user’s choices (for example the user name) to provide a more customized and optimized experience. Functional cookies are not essential to the operation of the Site, but it improves the quality and experience of navigation. If you do not accept these cookies, content and site features may be reduced and/or limited.

Analytical cookies help to understand how users interact with the website providing information on the previous page, the number of sections and pages viewed, time spent on the site and each event that has emerged during navigation, such as error messages, and help to understand all the difficulties that you encounter in the use of the site. This information may be associated with user details such as IP address, domain or browser; however, they are analyzed along with other user information so as not to identify a particular user to the other. These cookies are collected and aggregated anonymously and enable NVL to improve the functionality of the Site.

Profiling Cookies

Targeting or profiling cookies are used to present matching content to the user and to his/her interests. They can be used to display targeted ads, to publish advertisements tailored to your interests, or to limit the number of times the user views an advertisement. In addition, they help to measure the effectiveness of advertising campaigns on the Site; when explicit consent has been granted, NVL may use these cookies to remember what the user has visited and share this information with third parties, including advertisers and agencies who could use their own cookies to collect information on the activities performed by users on the Site.

Sharing cookies (social networking) are needed to allow the user to interact with the site through their social accounts and serve, for example, to “like” and to “share” products/material with their social contacts.

The Site uses or can use, also in combination, the following types of cookies:

– Session cookies, which are stored on your computer for purely technical and functional requirements, for the transmission of session identifiers required to enable a safe and efficient site; they are deleted at the end of the session (hence the name), with the closing of the browser;

– Persistent cookies, which are stored on your computer hard drive until they expire or deleted by the user. Through persistent cookies users who access the site (or any other customers using the same computer) is automatically recognized at each visit.

Third-Party Cookies

When a user uses the Site, he/she may have some cookies stored that are not controlled by NVL. This happens, for example, if the user visits a page that contains content of a third-party website. As a result, the user will receive cookies from these third-party services. NVL has no control over third-party cookies, nor the information provided by the cookie, and does not have access to such data. This information is totally controlled by third parties as described in their privacy policy.

The table below lists the third-party cookies on the site NVL. The latter fall under the direct and exclusive responsibility of the third-party, and are divided into the following main categories:

– Analytic cookies. Used to collect and analyze statistical information on access/visits to the website. In some cases, combined with other information such as the entered credentials for access to restricted areas (your email address and password), they can be used to identify the user (personal habits, website visited, downloaded content, types interactions carried out, etc.).

– Widgets. This category includes all the components of a graphic user interface of a program which aims to facilitate user interaction with the program itself (examples are widget cookies from Facebook, Google+, Twitter, Instagram, YouTube ).

– Advertising. This category includes the cookies used to deliver advertising services within a site.

If the user does not wish to receive third-party cookies on his/her device, he/she will be able, through the links listed below, to access information and consent forms to such third parties and exclude the use.

These cookies are not controlled directly from the site, therefore, to withdraw consent is necessary to refer to the websites of third parties or refer to the website to get information on how to delete or manage cookies, depending on the browser, and to manage preferences about third party profiling cookies.

Cookie Use
Profiling Link
Facebook Analytic, Advertising, Widgets yes
Google Analytic, Advertising, Widgets yes
Instagram Widgets yes
YouTube Widgets yes
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